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Privacy Policy

Mel Heatley Life Coaching

Last updated: 29 October 2026

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1. Introduction

At Mel Heatley Life Coaching, your privacy and trust are important to me.

I am committed to treating your personal information with care, respect and confidentiality, whether you are visiting my website, making an enquiry or participating in coaching and mindfulness sessions.

This Privacy Policy explains how your personal information is collected, used, stored and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Business: Mel Heatley Life Coaching
Owner: Mel Heatley
Website: www.melheatleylifecoaching.co.uk
Email: info@melheatleylifecoaching.co.uk

Mel Heatley is the data controller responsible for personal information collected through the business.

 

2. Information I Collect

Depending on how you interact with my services, I may collect:

  • Your name, email address and telephone number.

  • Information submitted through website enquiries, emails or booking communications.

  • Information relevant to coaching sessions, including personal goals, challenges and wellbeing.

  • Information provided by parents or guardians when arranging children's sessions.

  • Booking, payment and transaction records.

  • Website usage information, where collected through cookies or analytics tools.

I aim to collect only the information reasonably necessary to provide my services.

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3. How Your Information Is Used

Personal information may be used to:

  • Respond to enquiries and arrange appointments.

  • Deliver life coaching and mindfulness services.

  • Communicate about upcoming sessions.

  • Maintain appropriate coaching records.

  • Manage bookings, payments and business administration.

  • Meet legal, safeguarding and regulatory obligations.

  • Send newsletters or promotional updates where permitted by law.

I do not sell your personal information to third parties.

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4. Legal Basis for Processing Information

Under UK GDPR, personal information must be processed on an appropriate lawful basis.

Depending on the circumstances, these may include:

  • Contract: To arrange and provide coaching services you have requested.

  • Legal obligation: To maintain records required by law.

  • Legitimate interests: To manage reasonable business administration and respond to enquiries, where these interests are not overridden by your rights.

  • Consent: Where consent is the appropriate basis, including certain marketing activities.

Some coaching discussions may involve sensitive information about physical or mental health. This is known as special category data.

Where I need to process this information, I will identify an appropriate additional legal condition, which may include your explicit consent.

[To confirm before publication: the specific lawful bases and special category data condition used by the business.]

 

5. Confidentiality and Coaching Sessions

I recognise that coaching sessions may involve personal and sensitive conversations.

Information shared during sessions is treated confidentially, subject to relevant legal and safeguarding responsibilities.

Confidentiality may need to be limited where disclosure is required by law or necessary and legally justified to address a serious safeguarding concern.

Any information shared will be limited to what is necessary and appropriate in the circumstances.

 

6. Children's Privacy and Safeguarding

Mel Heatley Life Coaching provides coaching and creative mindfulness sessions for children and young people aged 7–16 within the local community.

Children's sessions take place in person, with a parent or carer present.

I hold a Disclosure and Barring Service (DBS) certificate and recognise the importance of safeguarding, confidentiality and creating a supportive environment for children and families.

Personal information about children is handled with particular care. Information provided by parents, carers or children is used only for appropriate coaching, administration and safeguarding purposes.

Children and young people have their own privacy rights. Their age, understanding and individual circumstances are considered when handling their personal information.

Confidentiality is respected, although relevant information may be shared where required by law or where disclosure is lawful and necessary for safeguarding purposes.

 

7. How Information Is Stored and Protected

I take reasonable steps to protect personal information against unauthorised access, accidental loss, misuse or disclosure.

These measures may include secure accounts, password protection, restricted access and appropriate handling of confidential records.

[To confirm: how electronic and paper client records are stored and protected.]

 

8. Sharing Information With Third Parties

Adult coaching sessions are delivered online using Zoom.

When attending an online coaching session, certain personal information, such as your name, email address and meeting connection information, may be processed by Zoom to facilitate the session.

Coaching sessions are not routinely recorded.

Children's coaching sessions are delivered in person within the local community, with a parent or carer present.

Other third-party services, including website hosting, email and payment providers, may process personal information as part of normal business operations.

I do not sell clients' personal information to third parties.

Where external providers process personal information, appropriate data protection requirements apply, including safeguards for international transfers where necessary.

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9. How Long Information Is Kept

I keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting and safeguarding requirements.

Different categories of information may have different retention periods.

When information is no longer required, it will be securely deleted or disposed of.

[To confirm: the actual retention periods or criteria for enquiries, client notes, children's records and financial information.]

 

10. Cookies and Website Analytics

My website may use cookies or similar technologies to support website functionality and understand visitor activity.

Where non-essential cookies or tracking technologies are used, appropriate information and consent choices will be provided as required by law.

[To confirm: which cookies, analytics and other tracking services are active on the website, and link to a Cookie Policy if required.]

 

11. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information held about you.

  • Request correction of inaccurate information.

  • Request deletion of information in certain circumstances.

  • Request restriction of processing.

  • Object to certain uses of your information.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To make a request, please contact:

info@melheatleylifecoaching.co.uk

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12. Marketing Communications

If you subscribe to newsletters or receive marketing communications, you can ask to stop receiving them at any time.

Where required, I will obtain your consent before sending promotional communications.

You can unsubscribe using the instructions in a marketing email or by contacting me directly.

 

13. External Websites

My website may contain links to external websites.

I am not responsible for the privacy practices of independent third-party websites. I encourage visitors to read their privacy policies.

 

14. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes to my services, business practices or legal requirements.

The latest version will be available on my website.

 

15. Contact and Complaints

If you have questions or concerns about how your personal information is handled, please contact:

Mel Heatley Life Coaching
Email: info@melheatleylifecoaching.co.uk
Website: www.melheatleylifecoaching.co.uk

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: www.ico.org.uk

Mel Heatley Life Coaching

Supporting wellbeing, confidence and personal growth through coaching and mindfulness.

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Adult coaching sessions are conducted online via Zoom. Sessions are not recorded, helping to maintain a private and confidential environment.

Any relevant coaching notes are handwritten and stored privately, with access restricted to myself.

Children's coaching sessions are delivered in person within the local community, with a parent or carer present.

I hold a Disclosure and Barring Service (DBS) certificate and take my safeguarding responsibilities seriously.

Personal information is handled in accordance with applicable UK data protection legislation.

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